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Welcome to Domo Accommodation PTY LTD (the “Company,” “we,” “us,” or “our”). We operate a website, domoaccommodation.com, that provides information on our accommodation options and services in Brisbane, Australia. This Privacy Policy outlines our practices for collecting, using, storing, and protecting the personal information of our website visitors and potential clients (referred to as “you” or “your”).
When you interact with our website to inquire about specific rooms or to make a booking, we may collect the following personal information to evaluate your suitability for our accommodations. If there are multiple occupants, we will also ask for the relevant details of each additional occupant to complete our evaluation process:
We collect and store this personal information solely for the purpose of assessing your application for accommodation. Specifically, we use this data to:
If you communicate with us through our website chatbot or WhatsApp assistant, we may process and store the messages you send, your contact details, and related conversation information so we can answer questions, manage accommodation requests, provide tenant support, create support tickets where needed, and improve the quality and reliability of our service. Conversations may be reviewed by authorized staff when human assistance is required or to resolve support matters.
We will not use your personal information for any purpose other than evaluating your application or completing the booking process unless we have your explicit consent or as otherwise required by law.
To reflect the reliability and transparency of our business, we display reviews sourced from our Google Business Profile on our website. These reviews may show the reviewer's public name, rating, profile image, and review content as they appear on Google, to provide authenticity and credibility for our potential clients. Please be aware that this information is publicly available on Google and displayed on our website in accordance with Google's terms and policies. If you wish to modify or delete a review you have left for our business on Google, please do so directly through your Google account, as we display the information in its original format from Google.
We are committed to protecting the privacy and security of your personal information. We store your data securely in our database, and we have implemented industry-standard security measures to prevent unauthorized access, disclosure, or misuse of your information. Only authorized personnel have access to this information for the purposes outlined in this policy.
We do not sell, trade, or otherwise transfer your personal information to third parties except when necessary to comply with legal obligations or when essential to the booking process. In such cases, we will ensure that any third-party service provider we work with adheres to privacy standards consistent with our own.
We use analytics and marketing tools, including Vercel Analytics, Google Analytics 4, Google Ads tracking, and Meta Pixel, to understand website traffic, measure campaign performance, and improve our services. These tools may use cookies or similar technologies to collect information such as pages visited, referral source, device/browser information, approximate location, and interactions with our website. Where required or when you choose to reject marketing cookies, we limit Google advertising and analytics storage through consent settings and do not load Meta Pixel.
Under Australian privacy law, you have the right to:
If you wish to access or amend your personal information, please contact us at [contact email]. We may ask for verification to confirm your identity.
We retain your personal information only as long as necessary to fulfill the purpose for which it was collected. Once your application is processed, and the information is no longer needed, we will securely delete your personal information from our systems unless retention is required by law.
We may update this Privacy Policy from time to time. When we make changes, we will update the 'Last Updated' date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: